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Exam 9: Supporting Mobile Devices

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Question 31

Multiple Choice

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A mobile device user is having problems launching apps and texting. The user touches an app to launch it, but the app icon next to the desired app launches instead. When the user types a text message, every word in the message is misspelled. What is the most likely cause for this behavior?

A) The device is overheating and causing touch screen failure.
B) The screen protector is interfering with touch response.
C) The device is experiencing high resource usage.
D) The device has an unintended Wi-Fi connection.

E) A) and B)
F) None of the above

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Question 32

Multiple Choice

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<span style="font-family: Times New Roman; font-size: 11pt; color: #000000; font-weight: normal; "><span style="font-family:'Times New Roman';">Your company has asked you to do research how it can provide smartphones to its employees. The company wants to give employees access to OneDrive in order to synchronize data.<img alt="" contenteditable="false" unselectable="on" src="GetCogneroQuestAnsSampleStyle.ashx?type=1&font=Times%20New%20Roman%7C11%7C%23000000%7CFalse%7CFalse%7CFalse&samplechar=c" style="font-size:11pt;-webkit-user-modify:read-only;user-select:none;vertical-align:middle;" /></span></span> <p style="font-family: Times New Roman; font-size: 11pt; color: #000000; font-weight: normal; "><span style="font-family:'Times New Roman';"> </span>P1P1_E <p style="font-family: Times New Roman; font-size: 11pt; color: #000000; font-weight: normal; "><span style="font-family:'Times New Roman';">What type of synchronization will you recommend to the company?</span>P1P1_E

A) Synchronization to the desktop
B) Mutual authentication for synchronization
C) Synchronization to the cloud
D) Synchronization using wired network connections

E) All of the above
F) B) and C)

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Question 33

Multiple Choice

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Frank is traveling for work and has discovered that he forgot an important file. The good news is the file is in cloud storage. Unfortunately, Frank's laptop cannot connect to the airport's Wi-Fi. How can Frank download this important file? (Select all that apply.)

What smartphone feature allows a user to turn her phone to change from portrait view to landscape view when she is watching a video?

Which of the following symptoms can be attributed to malware infection on a mobile device? (Select TWO.)

Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

A mobile device user is having problems keeping malware off his device. The user is continuously removing offending apps and regularly running a check for OS updates. After a short period of relief, the malware continues to be a problem. Which of the following are the best actions for the user to take? (Select TWO.)

Jennifer has an iPod that she has not used for six months. She wants to move the music and pictures from the iPod to her new iPhone. She tries to access the iPod using her four-digit code, but the passcode does not work. She tries to use two other codes, but neither work. Obviously, Jennifer does not remember the passcode. What solution does Apple provide that will help Jennifer recover the passcode for her iOS device?

Jordan likes to use his smartphone in his car. He uses it as a navigation device and connects it via Bluetooth to listen to music. He has purchased accessories that allow him to see his smartphone while he is driving. On a very cold day, and after driving for several minutes, Jordan receives a warning from his smartphone that it is overheating and needs to shut down. When he touches his smartphone, it is hot.  What might cause Jordan's smartphone to overheat?

Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account. Which smart speaker would you recommend?

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

A user called the help desk to report that her mobile device has apps on it that she does not remember installing. Several times throughout the day, she receives alerts in the notification bar from apps she does not recognize asking for permission to download and upload data. Which of the following is the most likely cause for this behavior?

You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device was functioning properly with the headset until a recent corporate-wide OS update. No other mobile devices in the organization are exhibiting this issue with Bluetooth headsets. Which of the following is the first step you will take to resolve this issue?

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC. What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

Which of the following operating systems can be modified and the source code redistributed?

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet. What service should Sally use to save her pictures and files seamlessly on the Internet?

Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station. What type of device should the company purchase?