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Line Twists Inc.is a start-up dance company.On its Web site,it conducts an online competition for amateur dancers.It asks people to post one sentence on why they love to dance.Thousands of people participate and comment on the Web site.In the context of business-to-business social media marketing,this step taken by Line Twists Inc.is an example of the marketing metric of _____.


A) ​product adaptation
B) engagement
C) conversion
D) ​review

E) All of the above
F) B) and C)

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Derived demand means that an increase or decrease in the price of the product will significantly affect demand for the product.

A) True
B) False

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A product can be sold both as a consumer good and business product.

A) True
B) False

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In the business market,_____.


A) ​products or services are sold for personal consumption
B) goods that are sold in consumer markets are not sold
C) a single customer can account for a huge volume of purchases
D) ​relationship marketing is given least importance

E) A) and C)
F) None of the above

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In a(n) _____ situation,a purchaser wants some change in the original good or service.


A) ​initiation buy
B) straight rebuy
C) new buy
D) ​modified rebuy

E) B) and D)
F) B) and C)

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In social media marketing,awareness occurs when action is taken and includes everything from downloading a piece of content (like a white paper)to actually making a purchase.

A) True
B) False

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Casca Paints Inc.,a manufacturer of paints and emulsions,owns a user-friendly Web site.The Web site allows customers to upload pictures of their house and select the colors that best match their expectations.Donnel Designs Inc.,an interior decoration firm,enters into a partnership with Casca Paints Inc.As a result,customers can now get a complete interior design solution for their houses.This is an example of a _____.


A) ​straight rebuy
B) golden handshake
C) negative inventory
D) ​strategic alliance

E) C) and D)
F) B) and D)

Correct Answer

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C-Through,an optics-manufacturing company,wants to focus on relationship marketing.In this case,which of the following strategies can be adopted by C-Through?


A) ​It can use social networking sites to advertise itself to businesses.
B) It can market its products through dealers.
C) It can set the price and other conditions of sale without negotiation.
D) ​It can use accessory equipment and major equipment.

E) A) and C)
F) A) and B)

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Which of the following statements is true of relationship marketing?


A) ​For many suppliers, retaining their current customers has become a secondary focus in relationship marketing.
B) Business suppliers use social networking sites sparingly as these sites discourage businesses from shopping for all their needs.
C) Loyal customers are less profitable than those who are price sensitive and perceive no difference among brands or suppliers.
D) ​Relationship marketing has become more important than before because competition is becoming more intense.

E) A) and B)
F) A) and C)

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Having fewer customers in business markets in comparison with consumer markets:


A) ​reduces the attention required to be given to customers.
B) makes it easy to identify prospective buyers.
C) reduces the dependency on distributors for product delivery.
D) ​increases product diversity.

E) A) and D)
F) C) and D)

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Which of the following is a difference between component parts and supplies?


A) ​Component parts require extensive processing before they become part of another product, whereas supplies do not.
B) Component parts are consumable items, whereas supplies are finished items.
C) Component parts become part of a final product, whereas supplies do not.
D) ​Component parts are inexpensive when compared to other business products, whereas supplies are expensive.

E) All of the above
F) C) and D)

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Items such as forklifts are more commonly sold as consumer goods than as business products.

A) True
B) False

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At Magnira Corp.,a company that manufactures fruit preserves,fruits of excellent quality are used to make jams,jellies,and marmalades.In this scenario,the fruits are examples of _____.


A) ​raw materials
B) component parts
C) MRO items
D) ​business services

E) C) and D)
F) B) and D)

Correct Answer

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Nutrimax Cookies Inc.buys around three tons of raw materials every year.If the demand for its cookies increases next year,the company might need to buy more raw materials to meet the demand.This illustrates _____.


A) ​inelastic demand
B) joint demand
C) elastic demand
D) ​fluctuating demand

E) None of the above
F) C) and D)

Correct Answer

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In the context of business relationships in Japan,which of the following best defines the term amae?


A) ​It is the feeling of nurturing concern for, and dependence upon, another.
B) It is the lack of motivation among employees in businesses.
C) It is a legal consolidation and collaboration of companies into a single entity.
D) ​It is the lack of economic competition in the market.

E) B) and C)
F) A) and D)

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According to the categories of business products,_____ are expense items that do not become part of a final product.


A) ​raw materials
B) MRO supplies
C) component parts
D) ​business services

E) B) and D)
F) A) and B)

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D

A practice whereby business purchasers choose to buy from customers of their competitors is called reciprocity.

A) True
B) False

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False

A _____ is used to manufacture other goods or services,to facilitate an organization's operations,or to resell to other customers.


A) ​consumer product
B) shopping product
C) business product
D) ​convenience product

E) A) and D)
F) All of the above

Correct Answer

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Seth,an administrative manager at Seal Inc.,is asked to purchase ten printers for the firm's office.He contacts a sales representative at Myro Distributors and places an order for ten printers.Myro Distributors purchases the printers from Ink Corp.,a wholesaler,and delivers them to Seth at his office.In this scenario,Myro Distributors is most likely to be a(n) _____.


A) ​producer
B) retailer
C) institution
D) ​manufacturer

E) B) and C)
F) C) and D)

Correct Answer

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B

In a buying center,the decider is the person who actually negotiates a purchase.

A) True
B) False

Correct Answer

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