Question 1

Listening is a passive process.

Accepted Answer

A) True 
 B)False

Question 2

Which communication technology is used by companies today?

Accepted Answer

A)   Presence technology
B)   Cloud computing
C)   Videoconferencing
D)   All answer choices are communication technologies being used by companies today.E) All of the above
F) A) and B)

Question 3

On the job you are more likely to be taken seriously and to be promoted if you

Accepted Answer

A)   look and sound professional.
B)   frame your degree or certificate and hang it on your office or cubicle wall.
C)   appear to be busy even when you're not really doing anything.
D)   attend office parties.E) A) and B)
F) C) and D)

Question 4

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

Accepted Answer

A)   individualism.
B)   power distance.
C)   communication style.
D)   time orientation.E) A) and B)
F) A) and C)

Question 5

As a frontline employee, you can expect to have more managers in the workforce.

Accepted Answer

A) True 
 B)False

Question 6

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

Accepted Answer

A) True 
 B)False

Question 7

When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include

Accepted Answer

A)   slang, such as This product really rocks!
B)   idioms, such as You can improve your bottom line by using this product.
C)   acronyms, such as ASAP.
D)   action-specific verbs, such as E-mail me if you have any questions rather than Contact me if you have any questions.E) None of the above
F) B) and C)

Question 8

____________________ is defined as "trying to see the world through another's eyes."

Accepted Answer

The answer of ____________________ is defined as "trying to see...

Question 9

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Accepted Answer

A) True 
 B)False

Question 10

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Accepted Answer

A) True 
 B)False

Question 11

Suzanne wants to make a good impression during a job interview. What should she do?

Accepted Answer

A)   Avoid eye contact with her interviewer to show respect.
B)   Slump down in her chair to show that she's relaxed.
C)   Wear professional business attire.
D)   Ask the interviewer to lunch.E) All of the above
F) B) and C)

Question 12

Most communication is nonverbal.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is most accurate?

Accepted Answer

A)   The need for well-written messages has declined in today's workforce.
B)   Employers rank soft skills as less valuable than hard skills.
C)   Social media are playing an increasingly prominent role in business.
D)   Today's use of digital media requires less written communication.E) None of the above
F) All of the above

Question 14

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

Accepted Answer

A) True 
 B)False

Question 15

One of the best strategies to become a better listener is to question a speaker while he or she is still talking to ensure your comprehension.

Accepted Answer

A) True 
 B)False

Question 16

Individuals in Western cultures are more relaxed about social status and the appearance of power.

Accepted Answer

A) True 
 B)False

Question 17

____________________ may be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."

Accepted Answer

The answer of ____________________ may be defined as "the complex...

Question 18

Communication skills

Accepted Answer

A)   are not as important as technical skills for career success.
B)   are not necessary in today's competitive job market.
C)   are ranked by recruiters at the top of qualities they most desire in job seekers.
D)   cannot be learned; they are innate.E) B) and C)
F) A) and D)

Question 19

For Americans words are very important, especially in contracts and negotiations.

Accepted Answer

A) True 
 B)False

Question 20

Employees in today's workforce must learn to write only e-mails effectively.

Accepted Answer

A) True 
 B)False

Exam 1: Communicating in the Digital Age Workplace

Individuals in Western cultures are more relaxed about social status and the appearance of power.

Correct AnswerverifiedShow Answer

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Correct AnswerverifiedShow Answer

Communication skills

Correct AnswerverifiedShow Answer

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Correct AnswerverifiedShow Answer

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

Correct AnswerverifiedShow Answer

On the job you are more likely to be taken seriously and to be promoted if you

Correct AnswerverifiedShow Answer

Which communication technology is used by companies today?

Correct AnswerverifiedShow Answer

Suzanne wants to make a good impression during a job interview. What should she do?

Correct AnswerverifiedShow Answer

One of the best strategies to become a better listener is to question a speaker while he or she is still talking to ensure your comprehension.

Correct AnswerverifiedShow Answer

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

Correct AnswerverifiedShow Answer

When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include

Correct AnswerverifiedShow Answer

Most communication is nonverbal.

Correct AnswerverifiedShow Answer

For Americans words are very important, especially in contracts and negotiations.

Correct AnswerverifiedShow Answer

____________________ is defined as "trying to see the world through another's eyes."

Correct AnswerverifiedShow Answer

Listening is a passive process.

Correct AnswerverifiedShow Answer

Which of the following statements is most accurate?

Correct AnswerverifiedShow Answer

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

Correct AnswerverifiedShow Answer

Employees in today's workforce must learn to write only e-mails effectively.

Correct AnswerverifiedShow Answer

As a frontline employee, you can expect to have more managers in the workforce.

Correct AnswerverifiedShow Answer

____________________ may be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."

Correct AnswerverifiedShow Answer

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