Question 1

Which of the following statements about meetings is most accurate?

Accepted Answer

A)   Because of e-mail and wireless devices, meetings are no longer needed in the business world.
B)   To increase employee productivity, meetings should never be held.
C)   As businesses become more team-oriented, people are attending more meetings than ever.
D)   Only top-level business executives must attend meetings.E) B) and C)
F) A) and B)

Question 2

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Accepted Answer

A)   Put all focus on his job and avoid volunteering his services to a worthy community or charity group.
B)   Avoid apologizing for any errors.
C)   Honor his commitments and keep promises.
D)   Avoid any interaction with coworkers so that he stays focused on his job.E) B) and D)
F) C) and D)

Question 3

When placing a business telephone call, immediately name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.

Accepted Answer

A) True 
 B)False

Question 4

____________________ involves saying words correctly and clearly using accepted sounds and accented syllables.

Accepted Answer

The answer of ____________________ involves saying words correctly and clearly...

Question 5

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

Accepted Answer

A) True 
 B)False

Question 6

Saying words correctly and clearly with the accepted sounds and accented syllables reflects

Accepted Answer

A)   rate.
B)   pitch.
C)   vocal quality.
D)   proper pronunciation.E) A) and B)
F) B) and C)

Question 7

When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

Accepted Answer

A) True 
 B)False

Question 8

Although you will be judged on your technical and communication skills in and out of the office, you do not have to worry about demonstrating proper business attire and dining etiquette.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following should be included in the minutes of a meeting?

Accepted Answer

A)   Action items
B)   Date and time of meeting
C)   Participants' names
D)   All answer choices are items that should be included in the minutes of a meeting.E) A) and C)
F) A) and B)

Question 10

If another person has criticized you unfairly, you should disagree respectfully and constructively.

Accepted Answer

A) True 
 B)False

Question 11

You should try to respond to voice messages within one week.

Accepted Answer

A) True 
 B)False

Question 12

How should a group leader keep a meeting progressing effectively?

Accepted Answer

A)   Engage in most of the talking to ensure that the meeting ends on time.
B)   Allow group members to digress on a topic because other topics may be beneficial to explore.
C)   Discourage members who monopolize the discussion.
D)   Summarize only at the end of the meeting.E) A) and C)
F) A) and B)

Question 13

Which of the following statements about face-to-face communication is most accurate?

Accepted Answer

A)   Face-to-face communication is the least rich communication channel.
B)   Face-to-face communication increases the likelihood of misunderstandings.
C)   Face-to-face conversations reduce cooperation and limit problem solving during conflict.
D)   Face-to-face interaction is the most effective of all communication channels.E) A) and B)
F) A) and D)

Question 14

The best definition of uptalk is

Accepted Answer

A)   a flat or monotonous delivery.
B)   a rising inflection at the end of a sentence that makes statements sound like questions.
C)   self-gratifying comments to make you appear better than others.
D)   an unnaturally quick speaking pattern.E) C) and D)
F) None of the above

Question 15

Which of the following would probably best help a group achieve its goal?

Accepted Answer

A)   Competition
B)   Individual leadership
C)   Emphasis on individualism
D)   Active listening skillsE) A) and D)
F) A) and C)

Question 16

Which of the following is the best example of a response when answering calls for others?

Accepted Answer

A)   Annette is currently participating in an important budget meeting with our board of directors.
B)   We're not really sure where Annette is right now, but she'll return your call immediately whenever she gets back.
C)   Annette has run down to the ladies' room for a few minutes, but she should be back soon.
D)   Annette is away from her desk, but I will give her your message when she returns.E) B) and D)
F) None of the above

Question 17

Which of the following statements about phones and phone usage in today's businesses is most accurate?

Accepted Answer

A)   Phones are not an important communication tool in today's business offices.
B)   The telephone has been replaced by e-mail as the No. 1 communication channel.
C)   Effective business communicators know how to use phones productively, efficiently, and professionally.
D)   Today's offices do not come equipped with phones.E) C) and D)
F) All of the above

Question 18

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

Accepted Answer

A)   Interrupt your supervisor frequently to comment on his or her suggestions so that you don't miss giving feedback on anything.
B)   To avoid any type of confrontation with your supervisor, agree with all comments made.
C)   Try to deflect blame for anything negative said to others in your department.
D)   Ask for clarification of comments when necessary.E) All of the above
F) B) and C)

Question 19

A synonym for professionalism is

Accepted Answer

A)   hard skills.
B)   social acceptance.
C)   business etiquette.
D)   diversity.E) All of the above
F) A) and D)

Question 20

Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional?

Accepted Answer

A)   Hi! I'm sorry I missed your call. Please leave a brief message after the tone.
B)   This is Shawn. I'm not available right now. But if you leave a message, I promise to call you back. Be sure to include your name, phone number, and the best time to return your call.
C)   Your call is important to me. Please leave your name and number so that I can return your call promptly.
D)   Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.E) None of the above
F) A) and D)

Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Which of the following would probably best help a group achieve its goal?

Correct AnswerverifiedShow Answer

Saying words correctly and clearly with the accepted sounds and accented syllables reflects

Correct AnswerverifiedShow Answer

Which of the following should be included in the minutes of a meeting?

Correct AnswerverifiedShow Answer

When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

Correct AnswerverifiedShow Answer

How should a group leader keep a meeting progressing effectively?

Correct AnswerverifiedShow Answer

Which of the following statements about meetings is most accurate?

Correct AnswerverifiedShow Answer

A synonym for professionalism is

Correct AnswerverifiedShow Answer

____________________ involves saying words correctly and clearly using accepted sounds and accented syllables.

Correct AnswerverifiedShow Answer

You should try to respond to voice messages within one week.

Correct AnswerverifiedShow Answer

If another person has criticized you unfairly, you should disagree respectfully and constructively.

Correct AnswerverifiedShow Answer

Which of the following statements about face-to-face communication is most accurate?

Correct AnswerverifiedShow Answer

When placing a business telephone call, immediately name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.

Correct AnswerverifiedShow Answer

Which of the following statements about phones and phone usage in today's businesses is most accurate?

Correct AnswerverifiedShow Answer

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

Correct AnswerverifiedShow Answer

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

Correct AnswerverifiedShow Answer

Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional?

Correct AnswerverifiedShow Answer

An awareness of courtesy and etiquette can give you a competitive edge in the job market.

Correct AnswerverifiedShow Answer

Which of the following is the best example of a response when answering calls for others?

Correct AnswerverifiedShow Answer

Although you will be judged on your technical and communication skills in and out of the office, you do not have to worry about demonstrating proper business attire and dining etiquette.

Correct AnswerverifiedShow Answer

The best definition of uptalk is

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified