Question 1

E-mail has made telephone use obsolete in the corporate world.

Accepted Answer

A) True 
 B)False

Question 2

One way to handle dysfunctional group members during a meeting is to seat them next to the leader.

Accepted Answer

A) True 
 B)False

Question 3

___________ mail links a telephone system to a computer that digitizes and stores incoming messages.

Accepted Answer

Voice
Explanation:Voice mail i...

Question 4

_________ criticism involves planning what you will say, focusing on improvement, offering to help, being specific, and avoiding anger.

Accepted Answer

Constructive
Explanation:Although no one...

Question 5

___________ intelligence is defined as "the ability to get along well with others and to get them to cooperate with you."

Accepted Answer

Social
Explanation:Social inte...

Question 6

When placing a business telephone call, immediately name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.

Accepted Answer

A) True 
 B)False

Question 7

The _____________ of your voice is the degree of loudness or the intensity of sound.

Accepted Answer

volume
Explanation:The volume of your vo...

Question 8

Speakers should avoid "uptalk" in the workplace because it makes them seem weak and tentative.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is the best example of a response when answering calls for others?

Accepted Answer

A)   Annette is currently participating in an important budget meeting with our board of directors.
B)   We're not really sure where Annette is right now, but she'll return your call immediately whenever she gets back.
C)   Annette has run down to the ladies' room for a few minutes, but she should be back soon.
D)   Annette is away from her desk, but I will give her your message when she returns.E) B) and C)
F) A) and B)

Question 10

Aidan will be conducting a meeting where intensive problem solving will occur. The ideal number of participants for this type of meeting is five or fewer.

Accepted Answer

A) True 
 B)False  True

Question 11

What should you do to demonstrate professional behavior on the job?

Accepted Answer

A)   Don't apologize for errors or misunderstandings because doing so calls attention to them.
B)   Stay away from public arguments and disagreements, including in written documents and e-mail.
C)   Realize that occasional small lies are acceptable and expected in the workplace.
D)   Employees should do all of the above in order to come across as professional.E) None of the above
F) A) and B)

Question 12

Because a call being transferred may be disconnected, you should identify the extension to which you are directing the call.

Accepted Answer

A) True 
 B)False

Question 13

Most constructive criticism is better delivered in writing rather than face to face.

Accepted Answer

A) True 
 B)False

Question 14

Jue understands that a good résumé and interview may result in her getting a job. However, she also understands that soft skills and professional polish will ensure
Her long-term success on the job. Which of the following is not a soft skill?

Accepted Answer

A)   A grasp of workplace etiquette
B)   An eagerness to learn
C)   The ability to work effectively as part of team
D)   Proficiency in using a variety of computer software packagesE) A) and B)
F) None of the above

Question 15

___________, also known as business etiquette, ethical conduct, social intelligence, or soft skills, refers to a whole range of desirable workplace behaviors.

Accepted Answer

Professionalism
Explanation:Pr...

Question 16

Which of the following statements about workplace teams is most accurate?

Accepted Answer

A)   Teams tend to respond more slowly to competition or when solving problems.
B)   Because conflict often results, teams tend to have decreased productivity.
C)   Team members who make decisions show less resistance to change.
D)   Individuals tend to make better decisions than teams.E) A) and B)
F) A) and C)

Question 17

Rate refers to the pace of your speech.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following should occur at the end of a meeting?

Accepted Answer

A)   A meeting should end only when participants have discussed all agenda items.
B)   The leader should provide a summary of accomplishments and a review of action items.
C)   The leader should remind participants that they are responsible for taking their own minutes.
D)   Participants should pass their assigned tasks on to someone who did not attend.E) C) and D)
F) A) and B) B

Question 19

Attending work-related social functions can harm your career if you dress inappropriately or choose controversial conversation topics; therefore, it is best to avoid these functions.

Accepted Answer

A) True 
 B)False

Question 20

To connect with distant team members across borders and time zones, many organizations are creating _____________ teams. These are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.

Accepted Answer

virtual
Explanation:To connect with distant team members across borders and time zones, many organizations are creating virtual teams. These are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.

Exam 11: Business Etiquette, Ethics, Teamwork, and Meetings

E-mail has made telephone use obsolete in the corporate world.

Correct AnswerverifiedShow Answer

One way to handle dysfunctional group members during a meeting is to seat them next to the leader.

Correct AnswerverifiedShow Answer

___________ mail links a telephone system to a computer that digitizes and stores incoming messages.

Correct AnswerverifiedVoiceExplanation:Voice mail i...View AnswerShow Answer

_________ criticism involves planning what you will say, focusing on improvement, offering to help, being specific, and avoiding anger.

Correct AnswerverifiedConstructiveExplanation:Although no one...View AnswerShow Answer

___________ intelligence is defined as "the ability to get along well with others and to get them to cooperate with you."

Correct AnswerverifiedSocialExplanation:Social inte...View AnswerShow Answer

When placing a business telephone call, immediately name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.

Correct AnswerverifiedShow Answer

The _____________ of your voice is the degree of loudness or the intensity of sound.

Correct AnswerverifiedvolumeExplanation:The volume of your vo...View AnswerShow Answer

Speakers should avoid "uptalk" in the workplace because it makes them seem weak and tentative.

Correct AnswerverifiedShow Answer

Which of the following is the best example of a response when answering calls for others?

Correct AnswerverifiedShow Answer

Aidan will be conducting a meeting where intensive problem solving will occur. The ideal number of participants for this type of meeting is five or fewer.

Correct AnswerverifiedTrue

What should you do to demonstrate professional behavior on the job?

Correct AnswerverifiedShow Answer

Because a call being transferred may be disconnected, you should identify the extension to which you are directing the call.

Correct AnswerverifiedShow Answer

Most constructive criticism is better delivered in writing rather than face to face.

Correct AnswerverifiedShow Answer

Jue understands that a good résumé and interview may result in her getting a job. However, she also understands that soft skills and professional polish will ensure Her long-term success on the job. Which of the following is not a soft skill?

Correct AnswerverifiedShow Answer

___________, also known as business etiquette, ethical conduct, social intelligence, or soft skills, refers to a whole range of desirable workplace behaviors.

Correct AnswerverifiedProfessionalismExplanation:Pr...View AnswerShow Answer

Which of the following statements about workplace teams is most accurate?

Correct AnswerverifiedShow Answer

Rate refers to the pace of your speech.

Correct AnswerverifiedShow Answer

Which of the following should occur at the end of a meeting?

Correct AnswerverifiedB

Attending work-related social functions can harm your career if you dress inappropriately or choose controversial conversation topics; therefore, it is best to avoid these functions.

Correct AnswerverifiedShow Answer

To connect with distant team members across borders and time zones, many organizations are creating _____________ teams. These are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.

Correct Answerverifiedvirtual Explanation:To connect with distant team members across borders and time zones, many organizations are creating virtual teams. These are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.

Correct Answer
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Voice
Explanation:Voice mail i...
View Answer

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Constructive
Explanation:Although no one...
View Answer

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Social
Explanation:Social inte...
View Answer

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volume
Explanation:The volume of your vo...
View Answer

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True

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Professionalism
Explanation:Pr...
View Answer

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B

Correct Answer
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Correct Answer
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virtual Explanation:To connect with distant team members across borders and time zones, many organizations are creating virtual teams. These are groups of people who work interdependently with a shared purpose across space, time, and organization boundaries using technology.