Question 1

What is your first task before holding a meeting?

Accepted Answer

A)   Decide how and where to meet.
B)   Prepare an agenda.
C)   Invite participants.
D)   Determine your purpose.E) None of the above
F) A) and C)

Question 2

The most successful workplace teams

Accepted Answer

A)   have a small number of members.
B)   are homogeneous.
C)   avoid conflict.
D)   have all of the above traits.E) A) and B)
F) A) and C)

Question 3

A coworker has justly criticized you for poor performance at work. If you agree quickly with this on-target criticism,

Accepted Answer

A)   the coworker is likely to take the criticism to your supervisor.
B)   you will become known as a coward who doesn't fight back when criticized.
C)   the coworker is more likely to take advantage of your weakness.
D)   you are more likely to be respected.E) A) and B)
F) A) and C)

Question 4

Some places are inappropriate or even dangerous for cell phone use.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about meetings is not accurate?

Accepted Answer

A)   Meetings should start on time unless someone important is late.
B)   An agenda should be distributed at least two days before the meeting.
C)   Meetings should not be held if the flow of information will be strictly one way.
D)   The real expense of a meeting is the lost productivity of all the people attending.E) A) and B)
F) All of the above

Question 6

_______ phones enable you to conduct business from virtually anywhere at any time and have become an essential part of communication in today's workplace.

Accepted Answer

Cell (or Wireless)
Explanation:Cell phon...

Question 7

__________ consist of three or more people who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Accepted Answer

Meetings
Explanation:When thre...

Question 8

Soft skills aren't needed for jobs in technical fields such as accounting and finance.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about using cell phones for business is most accurate?

Accepted Answer

A)   Because cell phones can be so annoying to others, you should not use them for business purposes.
B)   To make yourself look professional and important, you should leave your cell phone on at all times during the workday.
C)   Choose a unique and creative ring style, such as your college fight song, to rapidly distinguish calls to your cell phone.
D)   Be careful about using your cell phone to discuss private or confidential company information.E) B) and D)
F) C) and D)

Question 10

Marsha has limited time and must call Charlie for answers to several questions. Which of the following is the best example of a brisk and professional approach?

Accepted Answer

A)   Charlie, I have only a few minutes, but I knew you were the one with answers to my questions.
B)   Hey, Charlie, what's up, dude?
C)   I can't waste any time chit chatting, so you need to get to the point pronto!
D)   Look, Charlie, you always have the inside scoop at work; what's going on?E) B) and C)
F) B) and D)

Question 11

Which of the following statements about workplace conflict is most accurate?

Accepted Answer

A)   Conflict in the workplace can be desirable.
B)   Because conflict makes people feel awkward and uneasy, it inhibits creativity.
C)   Since conflict is always negative, it must be avoided in the workplace.
D)   Unresolved conflict indicates leadership failure.E) A) and B)
F) A) and C)

Question 12

Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an advantage of face-to-face conversation?

Accepted Answer

A)   You can be expressive and persuasive in a face-to-face conversation because you can use your voice and body language to make a point.
B)   You are less likely to be misunderstood in a face-to-face conversation because you can read feedback and make needed adjustments.
C)   Face-to-face conversation satisfies a deep human need for social interaction.
D)   All answer choices are advantages of face-to-face conversation.E) None of the above
F) A) and D)

Question 14

Many businesses have established protocol procedures or policies to encourage civility.

Accepted Answer

A) True 
 B)False

Question 15

Antonia is leading her first professional business meeting and wants to follow professional meeting etiquette. Which of the following is the best tip for Antonia?

Accepted Answer

A)   Avoid following an agenda because the meeting will appear too rigid.
B)   End the meeting on time, even if all agenda items haven't been covered.
C)   Don't waste time on introductions because you may run out of time to complete your meeting business.
D)   Encourage friendly, informal side conversations.E) All of the above
F) B) and C)

Question 16

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Accepted Answer

A)   Use language that focuses on improvement instead of problems.
B)   To show more compassion, be as vague as possible.
C)   Ask the team member for feedback.
D)   Discuss the behavior, not the person.E) C) and D)
F) All of the above

Question 17

Hard skills refer to a whole cluster of personal qualities, habits, attitudes (for example, optimism and friendliness), communication skills, and social graces.

Accepted Answer

A) True 
 B)False

Question 18

When preparing the location for business meetings, you can maximize collaboration by arranging the tables or chairs in straight rows.

Accepted Answer

A) True 
 B)False

Question 19

Team leaders can handle difficult group members during a meeting by

Accepted Answer

A)   announcing the rules for expected behavior as soon as a participant digresses.
B)   seating the difficult group member as far from the leader as possible.
C)   making direct eye contact with everyone when asking questions.
D)   assigning a task to the disruptive person.E) All of the above
F) A) and C)

Question 20

Alec, hoping for a promotion, wants to improve his pronunciation skills so that he's able to say words correctly and clearly with accepted sounds and accented syllables. Which of the following is the best advice for Alec?

Accepted Answer

A)   Hire a professional speech coach.
B)   Listen carefully to educated people.
C)   Practice sounding enthusiastic when speaking.
D)   Relax. Mispronouncing a few words is common and won't affect the opportunity for promotion.E) A) and D)
F) A) and C)

Exam 11: Business Etiquette, Ethics, Teamwork, and Meetings

Which of the following statements about workplace conflict is most accurate?

Correct AnswerverifiedShow Answer

Team leaders can handle difficult group members during a meeting by

Correct AnswerverifiedShow Answer

Some places are inappropriate or even dangerous for cell phone use.

Correct AnswerverifiedShow Answer

Which of the following is an advantage of face-to-face conversation?

Correct AnswerverifiedShow Answer

Many businesses have established protocol procedures or policies to encourage civility.

Correct AnswerverifiedShow Answer

What is your first task before holding a meeting?

Correct AnswerverifiedShow Answer

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Correct AnswerverifiedShow Answer

__________ consist of three or more people who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Correct AnswerverifiedMeetingsExplanation:When thre...View AnswerShow Answer

_______ phones enable you to conduct business from virtually anywhere at any time and have become an essential part of communication in today's workplace.

Correct AnswerverifiedCell (or Wireless)Explanation:Cell phon...View AnswerShow Answer

Hard skills refer to a whole cluster of personal qualities, habits, attitudes (for example, optimism and friendliness), communication skills, and social graces.

Correct AnswerverifiedShow Answer

A coworker has justly criticized you for poor performance at work. If you agree quickly with this on-target criticism,

Correct AnswerverifiedShow Answer

Antonia is leading her first professional business meeting and wants to follow professional meeting etiquette. Which of the following is the best tip for Antonia?

Correct AnswerverifiedShow Answer

Which of the following statements about meetings is not accurate?

Correct AnswerverifiedShow Answer

Alec, hoping for a promotion, wants to improve his pronunciation skills so that he's able to say words correctly and clearly with accepted sounds and accented syllables. Which of the following is the best advice for Alec?

Correct AnswerverifiedShow Answer

The most successful workplace teams

Correct AnswerverifiedShow Answer

When preparing the location for business meetings, you can maximize collaboration by arranging the tables or chairs in straight rows.

Correct AnswerverifiedShow Answer

Soft skills aren't needed for jobs in technical fields such as accounting and finance.

Correct AnswerverifiedShow Answer

Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.

Correct AnswerverifiedShow Answer

Which of the following statements about using cell phones for business is most accurate?

Correct AnswerverifiedShow Answer

Marsha has limited time and must call Charlie for answers to several questions. Which of the following is the best example of a brisk and professional approach?

Correct AnswerverifiedShow Answer

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Meetings
Explanation:When thre...
View Answer

Correct Answer
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Cell (or Wireless)
Explanation:Cell phon...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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