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Exam 14: Enterprise and Global Management of Information Technology

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Question 1

Multiple Choice

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All of the following are among the top 10 factors in vendor selection except:

A) Commitment to quality
B) Price
C) End-user support
D) Cultural match

E) A) and B)
F) A) and C)

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Question 2

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According to the text case, the primary objective of the Convention on Cybercrime treaty is to break the bottlenecks in international cyber investigations.

A) True
B) False

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Question 3

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In a _______________ approach, an entire system may be assigned for development to a particular subsidiary based on its expertise in the business or technical dimensions needed for successful development.

When a company experiences a lack of focus, the IT unit can become overwhelmed as it tries to deliver many projects that may have little company-wide value or can't be implemented well simultaneously. This is often the result of senior management failing to answer the question:

Supplementing an existing workforce with offshore support can allow for productivity 24 hours a day.

The explosive business use of the Internet, intranets, and extranets for electronic commerce has made such applications more feasible for global companies.

Global systems development teams make heavy use of the Internet, intranets, groupware, and other electronic collaboration technologies.

The CIO and the _______________ managers share responsibility for managing work of IT professionals.

Software packages must be purchased from the same vendor in order to be compatible in multiple countries.

Many companies have created _______________ functions to support and manage end-user and workgroup computing.

The _______________ has a strong understanding of the issues related to protecting the data resources and information assets of the organization.

Having a global system can mean that maintenance activities performed during the night shift in New York can cause midday _______________ in Tokyo.

The _______________ has problem-solving skills and a degree in information systems, excellent interpersonal skills, good technical skills, and an ability to apply problem-solving and critical-thinking skills to the design of new systems.

IS operations management is concerned with the use of hardware, software, network, and personnel resources at the individual workstations of all employees.

According to the "Reporters Without Borders" organization, 45 countries restrict their citizen's Internet access. Which of the following countries allows no public access to the Internet?

Whether you become a manager in a large corporation or the owner of a small business, you will deal in some way with people, products, or services whose origin is not from your home country.

IS operations are a cost to the company. When a company uses system performance monitors and then allocates costs to user departments based on the information services rendered, the company is applying a(n) _______________ system.

Many companies have policies that require managers to be involved in IT decisions that affect their business units. This helps managers:

The development of minicomputers and microcomputers accelerated which of the following trends?

Project management is a key management responsibility if IT projects are to be completed on time and within budget.